FAQ's

 

Frequently Asked Questions

  • What is your cancellation policy?
    To avoid a cancellation fee, we ask that you please give us a minimum of 24 hours notice before your scheduled appointment. This gives your stylist a chance to fill that spot and get someone else in. If you cancel with less than 24 hours notice, you may be required to pay 50% of your service costs at the time of booking your next appointment. 

  • Why do you take a deposit at the time of booking and where does that money go?
    We take deposits on new clients to reserve appointments. Deposits are applied to the total cost of your services on your appointment day. If you no-show or cancel your appointment with less than 24 hours notice, that deposit will be forfeited to your stylist.

  • Why do you book consultations and do I need to book one?
    Consultations are important! We do require consultations for large and extravagant services. Some examples are -- fantasy colors (blues, pinks, purples etc), transitioning from super dark hair to super light hair (or vice versa) and color corrections. When your stylist is able to have a proper consultation, it allows them to get a clear idea of your hair goals and book out adequate timing to achieve your desired results. It's also a great opportunity for them to explain the process you'll need to achieve your goal, answer any questions you have and give you a price quote for your services.

  • What color lines does your salon use?
    We carry many different color lines. We have variety for a multitude of reasons but some are -- type/texture of hair, level of coverage and allergies! Currently we carry: Paul Mitchell, Davines, The View, Wella, Igora, Matrix, Redken Shades and Pulp Riot!